Comments on: There’s a hole in my door, dear Renault http://blog.hinterlands.org/2010/07/theres-a-hole-in-my-door-dear-renault/ The random thoughts of a random techie. Tue, 06 Dec 2011 05:09:38 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: Arizona Attorney Dui http://blog.hinterlands.org/2010/07/theres-a-hole-in-my-door-dear-renault/comment-page-1/#comment-221 Arizona Attorney Dui Mon, 09 Aug 2010 13:36:29 +0000 http://blog.hinterlands.org/?p=210#comment-221 <i>What model of Renault? There’s a known issue where the central locking rod will drop out of the locking assembly if the boot is slammed shut too hard. 15 mins with a pair of pliers to bend the end of the rod over slightly will sort this out. A new lock is completely uncalled for. IMHO you have a case against them for doing work you did not request. Unless they have the request for the work in writing then I don’t think they can insist on payment. You should have insisted that they undid the work you didn’t request, and that you would happily pay for the works you did request but ONLY when they had completed ALL of the works you did request. As they’re a main dealer, I wouldn’t mess about – just approach Renault UK direct and speak to their head of customer services… no one below that level. If you don’t get a result, email / fax the CEO / MD directly asking for a prompt reply and resolution. You may find it helpful to mention your intention of approaching TV / the press with the story if you do not get a satisfactory resolution with due speed – however try to avoid sounding excessively threatening.I hope this helps!Now, can you tell me why my Clio RSi starts misfiring and running very rough whenever it gets to operating temperature but is fine when it’s cooler?</i> +1 What model of Renault? There’s a known issue where the central locking rod will drop out of the locking assembly if the boot is slammed shut too hard. 15 mins with a pair of pliers to bend the end of the rod over slightly will sort this out. A new lock is completely uncalled for. IMHO you have a case against them for doing work you did not request. Unless they have the request for the work in writing then I don’t think they can insist on payment. You should have insisted that they undid the work you didn’t request, and that you would happily pay for the works you did request but ONLY when they had completed ALL of the works you did request. As they’re a main dealer, I wouldn’t mess about – just approach Renault UK direct and speak to their head of customer services… no one below that level. If you don’t get a result, email / fax the CEO / MD directly asking for a prompt reply and resolution. You may find it helpful to mention your intention of approaching TV / the press with the story if you do not get a satisfactory resolution with due speed – however try to avoid sounding excessively threatening.I hope this helps!Now, can you tell me why my Clio RSi starts misfiring and running very rough whenever it gets to operating temperature but is fine when it’s cooler?
+1

]]> By: Flash Bristow http://blog.hinterlands.org/2010/07/theres-a-hole-in-my-door-dear-renault/comment-page-1/#comment-186 Flash Bristow Wed, 21 Jul 2010 22:30:24 +0000 http://blog.hinterlands.org/?p=210#comment-186 I would have asked them to reverse the work and give me the car back in the condition we'd agreed (i.e. with the old door handle). And then I would pay for the work I had authorised. And if they couldn't put the old door handle back on, that would be their problem. You might want to contact Which? as they are quite hot on the Sale of Goods Act covering things which were not fit for purpose by virtue of not lasting as long as is reasonable - you might get them to argue your case. And a subscription to Which? would be cheaper than that door handle, and much more enjoyable. I would have asked them to reverse the work and give me the car back in the condition we’d agreed (i.e. with the old door handle). And then I would pay for the work I had authorised. And if they couldn’t put the old door handle back on, that would be their problem.

You might want to contact Which? as they are quite hot on the Sale of Goods Act covering things which were not fit for purpose by virtue of not lasting as long as is reasonable – you might get them to argue your case. And a subscription to Which? would be cheaper than that door handle, and much more enjoyable.

]]> By: Alex Heylin http://blog.hinterlands.org/2010/07/theres-a-hole-in-my-door-dear-renault/comment-page-1/#comment-185 Alex Heylin Wed, 21 Jul 2010 17:13:24 +0000 http://blog.hinterlands.org/?p=210#comment-185 What model of Renault? There's a known issue where the central locking rod will drop out of the locking assembly if the boot is slammed shut too hard. 15 mins with a pair of pliers to bend the end of the rod over slightly will sort this out. A new lock is completely uncalled for. IMHO you have a case against them for doing work you did not request. Unless they have the request for the work in writing then I don't think they can insist on payment. You should have insisted that they undid the work you didn't request, and that you would happily pay for the works you did request but ONLY when they had completed ALL of the works you did request. As they're a main dealer, I wouldn't mess about - just approach Renault UK direct and speak to their head of customer services... no one below that level. If you don't get a result, email / fax the CEO / MD directly asking for a prompt reply and resolution. You may find it helpful to mention your intention of approaching TV / the press with the story if you do not get a satisfactory resolution with due speed - however try to avoid sounding excessively threatening. I hope this helps! Now, can you tell me why my Clio RSi starts misfiring and running very rough whenever it gets to operating temperature but is fine when it's cooler? What model of Renault? There’s a known issue where the central locking rod will drop out of the locking assembly if the boot is slammed shut too hard. 15 mins with a pair of pliers to bend the end of the rod over slightly will sort this out. A new lock is completely uncalled for. IMHO you have a case against them for doing work you did not request. Unless they have the request for the work in writing then I don’t think they can insist on payment. You should have insisted that they undid the work you didn’t request, and that you would happily pay for the works you did request but ONLY when they had completed ALL of the works you did request. As they’re a main dealer, I wouldn’t mess about – just approach Renault UK direct and speak to their head of customer services… no one below that level. If you don’t get a result, email / fax the CEO / MD directly asking for a prompt reply and resolution. You may find it helpful to mention your intention of approaching TV / the press with the story if you do not get a satisfactory resolution with due speed – however try to avoid sounding excessively threatening.
I hope this helps!
Now, can you tell me why my Clio RSi starts misfiring and running very rough whenever it gets to operating temperature but is fine when it’s cooler?

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