So I arranged to take my car in Saturday to have the bit-of-plastic-on-the-driver’s-door fitted. I turn up, chap at the desk expected me and was very helpful.
Him> Ahh yes, part’s right here, shouldn’t take a mo to fit, I’ll just get some tools.
Me> Super thanks.
<fx>fiddling with the door happens</fx>
Him> Just going to make a phonecall, this isn’t looking how I expected
Me> It doesn’t look like a door with a well understood piece of plastic missing, I didn’t say.
Me> Uhh, sure.
<fx>phone call happens</fx>
Him> Sorry, but it looks like I can’t fit this part.
Me> You can’t fit this part.
Him> No, I think the inside door panel needs to be removed.
Me> The inside door panel needs to be removed, you think.
Him> Yes, and I’m not qualified.
Me> You’re not qualified. Super. Thanks.
I still have a hole in my door.
Meanwhile, 75cm toward the rear of my car….
You may recall that Renault Romford mistakenly did work I didn’t ask them to do, then insisted I pay for said work or I couldn’t have my car back. I decided to take them up on their offer to simply undo the work and put back the faulty door mechanism and then give me a full refund.
Me> I’ve decided to take you up on your offer to simply undo the work and put back the faulty door mechanism and then give me a full refund.
Renault Romford> We can’t, we’ve thrown the old parts away.
Me> You’ve thrown the old parts away. Can I have a refund?
Renault Romford> I’ll need to call customer services for you….
I’ve had no call from Renault UK Customer services today, I left messages, Yvonne’s been a bit busy.
Still, nice to know I’m dealing with a reputable professional company, and not some east-end railway-arch crook.